Important Announcement- Info Central Outage
As part of Ingersoll Rand’s broader IT infrastructure
program, we continue to make enhancements to our systems and
platforms. This month, we will transition
SharePoint/Info Central to a cloud-based server,
which will allow our company to be more agile, flexible and
This transition will result in the
following applications being offline:
Info Central – TSA
NA Aftermarket Deviation
Info Central – EMEA
Info Central – MARINE
Info Central - Asia Pacific
Info Central - China
Info Central – India
Info Central – Japan
The outage timeframe
for this transition will occur during the days of:
May 18-20: CST Time Zone: Friday 7PM CST – Sunday 7
GMT Time Zone: Saturday 12AM – Sunday 2
We realize there is never an ideal time to
take an application offline, however, this transition to the
cloud is a cornerstone of our long-term IT strategy. The date
and timing of this outage was chosen to avoid month-end and
quarter-end processing times to minimize disruption to the
daily activities of those who use the applications.
After the transition, the applications will function the same
way. You should experience no changes to how you use them. If
you run into any issues as a result of this migration, please
do the following:
Contact your Thermo King Support Teams as you normally
do when you run into an issue with Info Central. Describe the
problem, and that person/team will ensure the issue gets
directly to the IT supporting this migration effort.
Create a My Ticket Request.
following to ensure the error is reported to the Web
Enter the following in the Short Description Field=AWS
Info Central Issue (include the name of the Info Central
site, example TSA Info Central etc.)
Enter the following
details in the Long Description:
Name of the User
Dealer Portal/I-Service User Name of the User
Description of Error the user is receiving
a screen shot of the error if possible
Submit the Ticket
and cc the Ticket # to Danna_Kraft@Thermoking.com
AFTERMARKET AND PARTS
2043149 – Drill Guide Template Recall- As part of
an overall Quality improvement project, we are recalling the
Drill Guide Template part number above and asking you to
replace it with new & improved part 2043169.
Class Openings - Education classes are
shown from May through December 2018. Please look at the
spreadsheet closely. This is your opportunity to plan your
training attendance for the rest of 2018. Please enroll via
the TKU LMS. Call ReNae Jirak at 952-887-2554 with
Install Challenge Results and TRECS Continuing
Ed- In early 2018, with the TriPac Install
Challenge, we collected best practices from a number of
dealerships around North America—ideas that improve
installation consistency as well as installer productivity.
Now it’s time to share these special tools, shop arrangements,
process enhancements, and more—to spread these learnings
across the dealer network. Click
here to find out about the challenge—and how it ties
to TRECS Continuing Education for Parts and Service Managers.
Or jump right to the TriPac
Install Challenge Dealer Submissions document to
hear what your fellow dealers have to say.
MARKETING AND SALES TOOLS
- Access the latest Hot Topic which proves that
data shows higher residual value for Thermo King units.
Access the latest customer facing product overview
presentations for a variety of products.
Envidia Overview - May 2018 - rev A
Evolution Overview Presentation - May 2018 - rev A
Truck Customer Facing Presentation 2018.1
B20 Diesel now in use in Minnesota- This
Trailer Product Bulletin outlines a new requirement from the
state of Minnesota for the summer blend diesel to contain 20%
biodiesel (B20). Summer blend will traditionally be used in MN
from April through September of each year.
Connected Solutions TK Reefer App 5.1.1-
Thermo King Connected Solution team is pleased to announce
that a new version of the TK Reefer App, Version 5.1.1 is now
available for Android and IOS Smartphone devices from Google
and Apple App Stores.
TriPac Evolution DPF Will Not Regenerate- This
bulletin updates and replaces TT718. It includes new
information about connecting to the truck ignition
Published This Week – Click here to see
recently published technical manuals.
King Directories are being sent to the dealers. Watch for your
copies soon if you have not already received them. Additional
copies will be available to order starting next week.