HIGHLIGHTS

TriPac Install Challenge—the Results Are In!

TriPac installers play one of the most critical roles in ensuring APU customers are satisfied with their purchase. In early 2018, with the TriPac Install Challenge, we collected best practices from a number of dealerships around North America—ideas that improve installation consistency as well as installer productivity. Now it’s time to share these special tools, shop arrangements, process enhancements, and more—to spread these learnings across the dealer network. Check out the TriPac Install Challenge Dealer Submissions document to hear what your fellow dealers have to say.

Winning Over Alliance Shippers, Inc.

Alliance Shippers, Inc., the largest intermodal trailer on flat car (TOFC) application customer in North America, had not purchased Thermo King units since the 1980s. Earning the trust – and the business of this major customer has been the ultimate team effort between Thermo King dealer Illinois Auto Central (IAC) and Thermo King rail management, field representatives, corporate leadership, SVC/Warranty personnel, and more.

New TriPac Envidia Video

Take a look at the first video for the new TriPac Envidia all-electric APU. The new video highlights the benefits that make TriPac Envidia the right choice in all-electric APUs, including the longest runtime in the industry. This is a great video to share with your customers on social media!

Great Results with ThermoLite™ Solar. Warranty is Extended!

Thermo King is so confident in our ThermoLite™ products, we’re extending the warranty to 5 years! This industry-leading warranty reflects the belief that ThermoLite is the premier solar product in the transport market. With the 5 year warranty, ThermoLite has a winning combination with the best warranty in the industry paired with the best product design and best dealer network for sales and installation.

National Technology Day

Please follow us on LinkedIn and join in on the social media fun while promoting the brand! Share this post with your network, it is a great way for you to interact with your customers and industry peers. Like and share now!

Customer Spotlight: The Sky’s the Limit for Commercial Trailer Leasing

Family owned and run since 1964, Thermo King customer Commercial Trailer Leasing, Inc. (CTL) has embraced change, growth and new opportunities from its beginning. The company, which was founded by Joseph and Stephen Eisen, started out as a dry freight/flatbed local trailer lessor company servicing the New York and New Jersey area. Today, CTL is a full service trailer leasing company that has grown its fleet to more than 15,000 units, including refrigerated trailers and specialty equipment, and services a much broader and diverse customer base that extends throughout the United States and Puerto Rico.

Dealer Portal User Guide Has Been Updated:

Updates to the dealer portal have been implemented in September and October. The user guide has been updated to reflect these changes.

WEEKLY UPDATE

TAVANT will not be accessible, due to maintenance, and updates.
Please refer to the below scheduled outage for down times in your area.

Time Zone

Begin

End

US Central Time (CT)

Apr 23, 2018 | Monday 9:30 PM

Apr 24, 2018 | Tuesday 9:30 AM

US Eastern Time (ET)

Apr 23, 2018 | Monday 10:30 PM

Apr 24, 2018 | Tuesday 10:30 AM

CUSTOMER SERVICE
Physical Inventory Dates 
Please note our Customer Service Dept. will remain open but the warehouse will be closed for shipping Friday, April 27th through April 29th for physical inventory. Below you will find important cut-off times for any orders expected to ship before closing for inventory:

Domestic orders (US and Canada)
Stock
– Must be submitted no later than end of day on Wednesday 4/25/18 – heavy volumes will cause stock orders to ship the following week so please plan accordingly.
DFR – Must be submitted no later than end of day on Wednesday 4/25/18
Critical
– Must be submitted no later than 4:00 pm CST (4:30 pm CST west coast) Thursday 4/26/18

International:
Stock
– Must be submitted no later than 4:00 pm Monday 4/23/18 – heavy volumes will cause stock orders to ship the following week so please plan accordingly.
Critical – Must be submitted no later than 4:00 pm CST Wednesday 4/25/18

EDUCATION CENTER
2018-4-3 Class Openings - Education classes are shown from April through September 2018.  Please look at the spreadsheet closely. This is your opportunity to plan your training attendance through the 3rd quarter 2018. Be sure to sign up for all courses that you and your customers need. Please enroll via the TKU LMS. Call ReNae Jirak at 952-887-2554 with questions.

PRODUCT
BUL851-2 Stevens S600 Software and OptiSet - Stevens Transport and Thermo King have identified 2799 units that we would like to update their fleet of S-600’s to the latest software along with an updated Optiset file. For the units identified by serial number in this bulletin, please take the following steps if a Stevens Transport unit enters your yard or a drop yard in your area.
SB713 SR-4 Precedent Single Temp Software Revisions BA55 and 7A55- SR-4 Base Controller Software Revision BA55 and HMI Control Panel Software Revision 7A55 were installed in Precedent Single Temp Units starting in the second quarter of 2018. This software is available from Thermo King TSA Info Central.
SB714 SR-4 Precedent Multi-Temp Software Revisions CA30 and 7A55- SR-4 Base Controller Software Revision CA30 and HMI Control Panel Software Revision 7A55 were installed in Precedent Multi-Temp Units starting in the second quarter of 2018. This software is available from Thermo King TSA Info Central.

TECHNICAL PUBLICATIONS
Literature Published This Week – Click here to see recently published technical manuals.