HIGHLIGHTS

TriPac Install Challenge—the Results Are In!

TriPac installers play one of the most critical roles in ensuring APU customers are satisfied with their purchase. In early 2018, with the TriPac Install Challenge, we collected best practices from a number of dealerships around North America—ideas that improve installation consistency as well as installer productivity. Now it’s time to share these special tools, shop arrangements, process enhancements, and more—to spread these learnings across the dealer network. Check out the TriPac Install Challenge Dealer Submissions document to hear what your fellow dealers have to say.

Winning Over Alliance Shippers, Inc.

Alliance Shippers, Inc., the largest intermodal trailer on flat car (TOFC) application customer in North America, had not purchased Thermo King units since the 1980s. Earning the trust – and the business of this major customer has been the ultimate team effort between Thermo King dealer Illinois Auto Central (IAC) and Thermo King rail management, field representatives, corporate leadership, SVC/Warranty personnel, and more.

New TriPac Envidia Video

Take a look at the first video for the new TriPac Envidia all-electric APU. The new video highlights the benefits that make TriPac Envidia the right choice in all-electric APUs, including the longest runtime in the industry. This is a great video to share with your customers on social media!

Great Results with ThermoLite™ Solar. Warranty is Extended!

Thermo King is so confident in our ThermoLite™ products, we’re extending the warranty to 5 years! This industry-leading warranty reflects the belief that ThermoLite is the premier solar product in the transport market. With the 5 year warranty, ThermoLite has a winning combination with the best warranty in the industry paired with the best product design and best dealer network for sales and installation.

National Technology Day

Please follow us on LinkedIn and join in on the social media fun while promoting the brand! Share this post with your network, it is a great way for you to interact with your customers and industry peers. Like and share now!

Customer Spotlight: The Sky’s the Limit for Commercial Trailer Leasing

Family owned and run since 1964, Thermo King customer Commercial Trailer Leasing, Inc. (CTL) has embraced change, growth and new opportunities from its beginning. The company, which was founded by Joseph and Stephen Eisen, started out as a dry freight/flatbed local trailer lessor company servicing the New York and New Jersey area. Today, CTL is a full service trailer leasing company that has grown its fleet to more than 15,000 units, including refrigerated trailers and specialty equipment, and services a much broader and diverse customer base that extends throughout the United States and Puerto Rico.

Dealer Portal User Guide Has Been Updated:

Updates to the dealer portal have been implemented in September and October. The user guide has been updated to reflect these changes.

WEEKLY UPDATE

Important Announcement-  Info Central Outage
As part of Ingersoll Rand’s broader IT infrastructure program, we continue to make enhancements to our systems and platforms. This month, we will transition SharePoint/Info Central to a cloud-based server, which will allow our company to be more agile, flexible and more efficient.

This transition will result in the following applications being offline: 
Info Central – TSA
NA Aftermarket Deviation
Info Central – EMEA
Info Central – MARINE
Info Central  - Asia Pacific
Info Central  - China
Info Central – India
Info Central – Japan

The outage timeframe for this transition will occur during the days of: 
May 18-20: CST Time Zone: Friday 7PM CST – Sunday 7 AM; 
GMT Time Zone: Saturday 12AM – Sunday 2 AM  
 
We realize there is never an ideal time to take an application offline, however, this transition to the cloud is a cornerstone of our long-term IT strategy. The date and timing of this outage was chosen to avoid month-end and quarter-end processing times to minimize disruption to the daily activities of those who use the applications.
After the transition, the applications will function the same way. You should experience no changes to how you use them. If you run into any issues as a result of this migration, please do the following:

External Users:
Contact your Thermo King Support Teams as you normally do when you run into an issue with Info Central.  Describe the problem, and that person/team will ensure the issue gets directly to the IT supporting this migration effort.  

Internal Employees:
Create a My Ticket Request.
Select the following to ensure the error is reported to the Web Services Team
Enter the following in the Short Description Field=AWS Info Central Issue (include the name of the Info Central site, example TSA Info Central etc.)
Enter the following details in the Long Description:
Name of the User
Dealer Portal/I-Service User Name of the User
Description of Error the user is receiving
Attachment of a screen shot of the error if possible
Submit the Ticket and cc the Ticket # to Danna_Kraft@Thermoking.com

AFTERMARKET AND PARTS
PB1645 2043149 – Drill Guide Template Recall-
As part of an overall Quality improvement project, we are recalling the Drill Guide Template part number above and asking you to replace it with new & improved part 2043169.

EDUCATION CENTER
2018-5 Class Openings - Education classes are shown from May through December 2018.  Please look at the spreadsheet closely. This is your opportunity to plan your training attendance for the rest of 2018. Please enroll via the TKU LMS. Call ReNae Jirak at 952-887-2554 with questions.
TriPac Install Challenge Results and TRECS Continuing Ed- In early 2018, with the TriPac Install Challenge, we collected best practices from a number of dealerships around North America—ideas that improve installation consistency as well as installer productivity. Now it’s time to share these special tools, shop arrangements, process enhancements, and more—to spread these learnings across the dealer network. Click here to find out about the challenge—and how it ties to TRECS Continuing Education for Parts and Service Managers. Or jump right to the TriPac Install Challenge Dealer Submissions document to hear what your fellow dealers have to say.

MARKETING AND SALES TOOLS
Residual_Value_05-2018 - Access the latest Hot Topic which proves that data shows higher residual value for Thermo King units.
Access the latest customer facing product overview presentations for a variety of products.
TriPac Envidia Overview - May 2018 - rev A
TriPac Evolution Overview Presentation - May 2018 - rev A
Precedent Overview 05-2018A
SP Truck Customer Facing Presentation 2018.1

PRODUCT
PRB9066 B20 Diesel now in use in Minnesota- This Trailer Product Bulletin outlines a new requirement from the state of Minnesota for the summer blend diesel to contain 20% biodiesel (B20). Summer blend will traditionally be used in MN from April through September of each year.
PRB9065 Connected Solutions TK Reefer App 5.1.1- Thermo King Connected Solution team is pleased to announce that a new version of the TK Reefer App, Version 5.1.1 is now available for Android and IOS Smartphone devices from Google and Apple App Stores.
SB717 TriPac Evolution DPF Will Not Regenerate
- This bulletin updates and replaces TT718. It includes new information about connecting to the truck ignition circuit.

TECHNICAL PUBLICATIONS
Literature Published This WeekClick here to see recently published technical manuals.
2018 Thermo King Directories are being sent to the dealers. Watch for your copies soon if you have not already received them. Additional copies will be available to order starting next week.