TriPac Install Challenge—the Results Are In!

TriPac installers play one of the most critical roles in ensuring APU customers are satisfied with their purchase. In early 2018, with the TriPac Install Challenge, we collected best practices from a number of dealerships around North America—ideas that improve installation consistency as well as installer productivity. Now it’s time to share these special tools, shop arrangements, process enhancements, and more—to spread these learnings across the dealer network. Check out the TriPac Install Challenge Dealer Submissions document to hear what your fellow dealers have to say.

Winning Over Alliance Shippers, Inc.

Alliance Shippers, Inc., the largest intermodal trailer on flat car (TOFC) application customer in North America, had not purchased Thermo King units since the 1980s. Earning the trust – and the business of this major customer has been the ultimate team effort between Thermo King dealer Illinois Auto Central (IAC) and Thermo King rail management, field representatives, corporate leadership, SVC/Warranty personnel, and more.

New TriPac Envidia Video

Take a look at the first video for the new TriPac Envidia all-electric APU. The new video highlights the benefits that make TriPac Envidia the right choice in all-electric APUs, including the longest runtime in the industry. This is a great video to share with your customers on social media!

Great Results with ThermoLite™ Solar. Warranty is Extended!

Thermo King is so confident in our ThermoLite™ products, we’re extending the warranty to 5 years! This industry-leading warranty reflects the belief that ThermoLite is the premier solar product in the transport market. With the 5 year warranty, ThermoLite has a winning combination with the best warranty in the industry paired with the best product design and best dealer network for sales and installation.

National Technology Day

Please follow us on LinkedIn and join in on the social media fun while promoting the brand! Share this post with your network, it is a great way for you to interact with your customers and industry peers. Like and share now!

Customer Spotlight: The Sky’s the Limit for Commercial Trailer Leasing

Family owned and run since 1964, Thermo King customer Commercial Trailer Leasing, Inc. (CTL) has embraced change, growth and new opportunities from its beginning. The company, which was founded by Joseph and Stephen Eisen, started out as a dry freight/flatbed local trailer lessor company servicing the New York and New Jersey area. Today, CTL is a full service trailer leasing company that has grown its fleet to more than 15,000 units, including refrigerated trailers and specialty equipment, and services a much broader and diverse customer base that extends throughout the United States and Puerto Rico.

Dealer Portal User Guide Has Been Updated:

Updates to the dealer portal have been implemented in September and October. The user guide has been updated to reflect these changes.


Announcement-  Thermo King Dealer Portal Maintenance Outage

The Thermo King dealer portal and associated systems will be unavailable to all users from Saturday 06/16/2018 15:00 CDT until Sunday 06/17/2018 09:00 CDT for a maintenance outage. Please plan ahead and download any necessary files you may need during this time.

Time Zone



US Pacific Time (PT)

Saturday 1:00 PM

Sunday 7:00 AM

US Central Time (CT)

Saturday 3:00 PM

Sunday 9:00 AM

US Eastern Time (ET)

Saturday 4:00 PM

Sunday 8:00 AM

Greenwich Mean Time (GMT)

Saturday 8:00 PM

Sunday 2:00 PM

India Standard Time (IST)

Sunday 1:30 AM

Sunday 7:30 PM

China Standard Time (CST)

Sunday 6:00 AM

Monday 12:00 AM

If you have any questions or concerns, please contact tkwebmaster.com.
The Dealer Portal Team

CB694 Suction Vibrasorber Replacement - Precedent C-600 and S-600 units produced from 05/12/2018 – 05/14/2018. Affected dealers have been notified of units that need this campaign.

Annual Return Deadline Reminder
Dear Thermo King Dealers,

The deadline for first annual return is fast approaching. All first annual return applications are due June 30, 2018. There will be no exceptions.
A second return in the fall is only permitted if you submit and receive credit for your first annual return.
Returns must be received at New Source within 60 days of approval.

Returns must have an approved RMA packing list included in the shipment.
·         RMA number must be written on the outside of the cartons.
·         Please mark cartons (1 of 4), (2 of 4) etcetera.

Re-alignment for Customer Service Organization in North America
I am pleased to announce that we have made additional updates to the Customer Service Team resulting from two recent promotions of Customer Service Team Members, (Coby O’Dowd & Victor Bittner). Both have accepted expanded roles outside of the Customer Service Team.

The new alignment will help balance workloads, and fully leverage our resources to help continue our focus on providing excellent support to our internal and external customers. In addition, the new alignment will drive continued cross training and development within the team.

Effective immediately, the teams are as noted below:

Central & International Regions
Andrea Gannon, Customer Service Lead. The following will report to Andrea:
Emily Erickson, Customer Service Representative
Ka Xiong, Customer Service Representative

West Region & Bus
Shyan Singh, Customer Service Lead. The following will report to Shyan:
Lucas Jensen, Customer Service Representative
Kathy Zocher, Customer Service Representative
Open - TBD, Customer Service Representative

East Region
Christine Knirk, Customer Service Lead. The following will report to Christine:
Paulette Redenius, Customer Service Representative
Vanessa Goberdhan, Customer Service Representative

Strategic Accounts
Dawn Giesen, Customer Service Lead
I am confident that our new alignment will allow us to enhance our customer’s overall experience while continuing to develop our team through cross training.

Terry Jaecks
Transport Solutions North America

Puerto Rico Shipments - Tote Dry Dock Schedule
1 of 2 vessels that our Ocean Freight Carrier used to transport product between Jacksonville, FL and San Juan, Puerto Rico is being temporarily taken out of service for maintenance and repairs. June 22 will be the last sailing. In place of the Friday vessel, 5 barges will be used to transport what the Friday vessel normally carried.
The barges are slower than the vessel, and will extend a 3 day ocean travel to 7 days. Instead of departing Fridays as the vessel normally does, the barges will depart during the week as they fill up which will help reduce the impact of the slower travel.
The Monday vessel will remain in service, which will mean some shipments will not sail until Monday but also have the benefit of only a 3 day ocean travel. To help reduce the delay during these two weeks, shipments will be transported from the Arecibo plant to the port during the week as they are built, to sail on the barge or vessel leaving the earliest.  In general, please anticipate an extra 4 days ocean travel for product shipping between 6/23/18 and 7/6/18.

New! Dealer Certified Course- We will offer two Dealer Certified classes in Minneapolis in 2018 on August 27th & Nov 12th. Each will be 3.5 days long. This course supplements the online portion of the CERTITECH Certified Learning Path in TKU. It confirms that technicians understand the e-learning and complete the Certified Labs and follow-up activities listed in the Manager Toolbox. Through in-class lessons, discussion, and hands-on lab activities, technicians will perform: Key preventative maintenance (PM) tasks, Select refrigeration service procedures, Basic refrigeration and electrical repairs, Key microprocessor tasks and procedures

2018-06 Heater General Presentation
- Access the latest Heat King presentation to use with customers.

SB719-2 S391 Four Bolt Suction Service Valve Installation
SB720 VP Truck ID Tag Refrigerant Weights
- Vehicle Powered Truck Unit ID Tags were printed with the incorrect refrigerant amount. Refrigerant levels should be checked and adjusted as needed. Vehicle Powered Truck Unit ID Tags will no longer provide refrigerant weight level.
IntelligAIRE III Main Module Firmware Optimization Update

2018-05 Service Conference Announcement- Join us October 15-17 or 22-24 for service updates from the factory.

WB501 VP Truck Hour Meters - We need your help to track engine-driven compressor operating run hrs associated with warranty repairs on Vehicle Powered Trucks. This information MUST be added to the Hours in Service/Energy Units section on the claim. After July 1st, we will no longer accept ‘0’ hours for repairs to units that have already been delivered.
Reinstatement of Warranty Training ModuleClick here to review the reinstatement of Warranty training module.

Literature Published This WeekClick here to see recently published technical manuals.
Technical Publications Diagram Survey - Thank you to those who completed the Technical Publications Diagram Survey! We will be reviewing the results over the next few weeks to determine next steps and actions. We appreciate your participation!