Rain or Shine, Solar Panels offer Bright Solution for CT Transit

With schedules to keep and countless people depending on public transit daily, reliability is paramount when it comes to city transit buses. One common battle that transit maintenance teams fight involves fast-draining batteries, but CT Transit in Hartford, Connecticut, has found a bright solution from Thermo King.

Thermo King SVC Claims Policy Changes Effective November 1st, 2018

In 2018, a key initiative the DAC Growth Committee focused on was to find ways to standardize the SVC job codes to help ensure customers have a consistent customer experience. The team focused on three key areas. We will be implementing a policy change based on their work. The policy changes will be effective November 1, 2018 for all claims submitted on or after this date regardless of the service date. In this communication, we will highlight the policy changes and key milestone dates.

Dealers to Stock R-452A for SLXi-DRC ASAP

All dealers, especially dealerships installing SLXi-DRC units or with locations near rail yards, should start stocking R-452A as soon as possible. With over 1,000 SLXi-DRC units in the field, there will be instances that require the use of R-452A refrigerant for the SLXi-DRC.

TriPac Envidia Fleet Demo Program

This program will assist you in placing TriPac Envidia units into customer fleets, enabling us to demonstrate the benefits of the TriPac Envidia system in the customer’s application.

Free Posters for Your Dealership!

Does your lobby or driver's lounge need a refresh? We are proud to share 4 brand new posters now available for you to order via ReqDirect for FREE! Take advantage of this offer today to showcase the latest and greatest from Thermo King. Envidia Introduction Poster (TK#56623) Envidia Driver Comfort Poster (TK# 56624) Precedent Connected Solutions Poster (TK# 56525) Thermo King Commitment to Excellence Poster (TK# 56626)

Dealer Portal User Guide

Updates to the dealer portal have been implemented in September and October. The user guide has been updated to reflect these changes.


PB1661 Vehicle Powered Units Fuse Change
- 5A fuse 415863TKA is replaced with 421302 in the V-220 and V-320 with 230V power options. V-220 and V-320 115V units require 6.3A fuse 423902.

PRB9083 SLXi-DRC Service Tools
– The SLXi-DRC requires two tools to ensure proper engine maintenance. More information on the proper usage of these tools can be found in the SLXi-DRC maintenance Manual (TK 56433).

SB572-41 IntelligAIRE III Main Module Firmware Optimization Update - Effective 12/6/18 updated Thermo King IntelligAIRE III ECM main module software revision mm_04.01.04.mhx will be available on TSA info Central and through the “Help” icon in the CanDIAG program.

The following SVC bulletins have been released:
BUL145-8 Hill Brothers – Omaha, NE

BUL829-2 Warrior Freight Systems
BUL953 M and S Ventures LLC
BUL925-2 Stans Inc
BUL855-2 Knight Transportation – Quad K Leasing

Literature Published This WeekClick here to see recently published technical manuals.

Did you know???

Some publications in ReqDirect can be customized with your dealership's contact info on the back. This provides to provide a handy reference for your customer.

Here’s how it works: When you put an item in your cart a window will appear if the item can be customized. Just enter your dealer information in the fields provided and click "Add to Cart". The item will now have your information printed on it. Easy!

Have questions? Want a demo? Contact TK Publications : 952-887-2356 or PublicationsTKNA@thermoking.com

TK Publications Holiday Break:

Please note: TK Publications will be closed Dec. 24 through Jan.1 for the holiday break. The Print Center will also be on a reduced schedule. Please take this into account when ordering. Thanks!

Extended Warranty Purchases After the Unit Sale

Extended warranties can be added to units after the original sale.  This can be done within 24 months of the units warranty start date.  There is not an additional cost when ordered within the first 180 days.

Please be sure to periodically get the latest form from Info Central as we do continue to update the form to add units or warranties as needed.

https://iservice.thermoking.com/Warranty/Forms- look for the most recent form. Currently it is dated 2018-10.

The latest change allows you to more than 1 non-standard warranty in the bottom portion of the form. You can still do multiple warranties in the upper portion of the form or a combination of standard and non-standard. It is alright to mix warranties with different deductibles. The trick is to be sure to change your deductible if applicable to get the correct drop down menus to select from.


Please make sure to register the unit and confirm it has the correct dealership location and customer name assigned to it in Tavant.

Check your quantity total at the bottom of the unit serial list on the right hand side.  If your quantity is incorrect highlight several of the blank lines in both columns below your last serial.  Then right click and select clear contents. Then click into another area and give is a minute to update.