HIGHLIGHTS

Thermo King SVC Claims Policy Changes Effective November 1st, 2018

In 2018, a key initiative the DAC Growth Committee focused on was to find ways to standardize the SVC job codes to help ensure customers have a consistent customer experience. The team focused on three key areas. We will be implementing a policy change based on their work. The policy changes will be effective November 1, 2018 for all claims submitted on or after this date regardless of the service date. In this communication, we will highlight the policy changes and key milestone dates.

Dealers to Stock R-452A for SLXi-DRC ASAP

All dealers, especially dealerships installing SLXi-DRC units or with locations near rail yards, should start stocking R-452A as soon as possible. With over 1,000 SLXi-DRC units in the field, there will be instances that require the use of R-452A refrigerant for the SLXi-DRC.

TriPac Envidia Fleet Demo Program

This program will assist you in placing TriPac Envidia units into customer fleets, enabling us to demonstrate the benefits of the TriPac Envidia system in the customer’s application.

Free Posters for Your Dealership!

Does your lobby or driver's lounge need a refresh? We are proud to share 4 brand new posters now available for you to order via ReqDirect for FREE! Take advantage of this offer today to showcase the latest and greatest from Thermo King. Envidia Introduction Poster (TK#56623) Envidia Driver Comfort Poster (TK# 56624) Precedent Connected Solutions Poster (TK# 56525) Thermo King Commitment to Excellence Poster (TK# 56626)

Dealer Portal User Guide

Updates to the dealer portal have been implemented in September and October. The user guide has been updated to reflect these changes.

WEEKLY UPDATE

ANNOUNCEMENT
Thermo King Dealer Portal Maintenance Outage - The Thermo King dealer portal and associated systems will be unavailable to all users during this maintenance outage. Please plan ahead and download any files you may need during this time.

Friday, 19-October, 7:00 PM – Sunday, 21-October, 5:00 PM CT

Time Zone                          Begin                     End
US Pacific Time (PT)        Friday 5:00 PM     Sunday 3:00 PM
US Central Time (CT)       Friday 7:00 PM     Sunday 5:00 PM
US Eastern Time (ET)      Friday 8:00 PM     Sunday 6:00 PM

CUSTOMER SERVICE
Customer Service Now Offers a Chat Feature!
- This new chat feature gives you another option to contact the Thermo King Customer Service Team. By no means is this intended to replace your ability to call or email our customer service team, we simply want to provide you quick option of contacting us.

EDUCATION CENTER

Service Conference Dealer Best Practice Share - Are you attending the 2018 Service Conference? Prepare for another dealer-to-dealer best practice share workshop (back by popular demand)! This announcement details the topic and questions we’ll ask to get the conversation started. See you soon!

PRODUCT
PRB9079 Dealers to Stock Group 34 Batteries for SLXi-DRC
- To stock your dealership with Group 34 batteries for SLXi-DRC, order EON 880CCA 34R (Aftermarket Part Number is 2030777) via our current battery supplier, Enersys. Call 763-785-5296 or email TKDealers@rcominc.com to order.

SALES AND MARKETING TOOLBOX
Product Management Products Brochure
- A complete family of power storage, power generation and electrical load management solutions.

SERVICE
SB730 T-80 Series Tier 4 Relay Update
- The Legacy Tier 4 relay has been updated to a new two terminal jumper relay. When replacing an existing Tier 4 relay you must use the new jumper relay.

SB731 SR-4 Precedent Single Temp Base Controller Software Revision Driscolls_80D5 - SR-4 Base Controller Software Revision Driscolls_80D5 has been released for use with S-600 and S-700 units hauling loads for Driscoll’s Berries with accompanied OptiSet Plus Profiles.

SB629-6 New REV6 Head Gasket Release TK 486 Engines for SB - There is a new REV6 head gasket kit (P/N 300349) for TK 486 SB engines which replace the previous REV3 and REV5 head gasket kits (P/N 300327 and 300339). Units with TK 488 / 486 Tier 2/IT4 engines that have unexplained coolant loss or have black contaminants in the cooling system reservoir tank should be checked for a possible head gasket leak.

SB697-1 New Precedent Head Gasket Kit Release and Test Procedures for TK TK486V25 / TK488CR Engines - There are two new head gasket kits for Precedent units with TK 486/488 Tier 4 engines.

SVC
Thermo King SVC Claims Policy Changes – Effective November 1st, 2018 - In 2018, a key initiative the DAC Growth Committee focused on was to find ways to standardize the SVC job codes to help ensure customers have a consistent customer experience.  The team focused on three key areas. We will be implementing a policy change based on their work.  The policy changes will be effective November 1, 2018 for all claims submitted on or after this date regardless of the service date.  In this communication, we will highlight the policy changes and key milestone dates.

TECHNICAL PUBLICATIONS
Literature Published This WeekClick here to see recently published technical manuals.

Warranty PDI and Installation and Commissioning Forms have now been updated in Info Central. The old versions have been removed.

WARRANTY
WB505 Dual Condenser Bus Systems
- In dual unit and articulated applications the rear unit is the primary and front the secondary. Record the primary and secondary unit serial numbers during Commission/PDI. Updated Bus Commissioning and PDI forms have been posted to TSA Info Central > Warranty > Warranty Forms.