|CUSTOMER SERVICE |
FedEx Parcel Update - Since the change to FedEx for our preferred parcel carrier last October, we have had some common questions that we would like to provide you with additional information.
Dealership Continuous Improvement Workshop - We captured the ideas and practices Thermo King dealers shared with each other during the Continuous Improvement Workshop at the October 2018 Service Conference. Challenge yourself to investigate practices that may make the difference you’re looking for - to improve the customer experience.
Service TAP Onboarding - Introduce dealership employees to Service TAP, the Thermo King certified technician diagnostic tool, with the new 15 minute Service TAP Onboarding module in TKU! The Service TAP Onboarding module is an easy way for employees to get an overview of how to use the tool – with its Time, Accuracy, and Portability advantages. Look for it in the TRECS Service & Parts Managers & CERTI-TECH Certified Continuing Ed Learning Paths.
Warranty Onboarding - Introduce new employees to the Thermo King Warranty program, with the new 10 minute Warranty Onboarding module in TKU! The Warranty Onboarding module is an easy way for employees to get an overview of the main elements of the warranty program. Look for it in the TRECS Service & Parts Managers & CERTI-TECH Certified Continuing Ed Learning Paths.
PRB9087 TrailerTrak and TempuTrak Program Update - In efforts to streamline dealers ordering process, the TrailerTrak and TempuTrak kits are now visible and orderable via the Dealer Portal. Effective immediately, orders will now follow the standard Aftermarket part ordering process. If needed, orders in process will be converted to this new process.
PRB9088 Exide Battery Refresh Launch - As previously communicated in PRB9081, changes are being made to our vendor direct Exide ReliaMax product offering. These changes are being rolled out in two phases and are intended to improve battery on-time delivery, availability, and lead times. With phase one complete, the program has successfully helped fill supply gaps for many dealers around the country.
SB736-1 ThermoLite Solar Panel Adhesive Mounting - Smooth glossy fiberglass surfaces must be roughened up with a Scotch-Brite™ pad or steel wool to remove mold release residue and then thoroughly cleaned prior to installing a solar panel. Failure to properly prepare the fiberglass surface will result in poor adhesive strength of the solar panel.
SB738 Evaporator Fan Fuse Replacement on TDD Units - Due to high ambient conditions and fuse location, the evaporator fan fuses may show signs of heat damage without the filament opening the circuit. The cooler operating 40A fuse should be used in the EM1, EM2, EM3, and EM4 circuits instead of a 30A fuse when replacing fuses.
The following SVC bulletins have been released:
BUL951 K.L. Harring Transportation of Bethel, PA
BUL956 Elberta Logistics International of Donalsonville, GA
BUL957 Central Truck Leasing (Central Illinois Produce) of Normal, IL
BUL958 Drake Farms Trucking, Inc, San Luis Obispo, CA
Literature Published This Week – Click here to see recently published technical manuals.