HIGHLIGHTS

Rain or Shine, Solar Panels offer Bright Solution for CT Transit

With schedules to keep and countless people depending on public transit daily, reliability is paramount when it comes to city transit buses. One common battle that transit maintenance teams fight involves fast-draining batteries, but CT Transit in Hartford, Connecticut, has found a bright solution from Thermo King.

Thermo King SVC Claims Policy Changes Effective November 1st, 2018

In 2018, a key initiative the DAC Growth Committee focused on was to find ways to standardize the SVC job codes to help ensure customers have a consistent customer experience. The team focused on three key areas. We will be implementing a policy change based on their work. The policy changes will be effective November 1, 2018 for all claims submitted on or after this date regardless of the service date. In this communication, we will highlight the policy changes and key milestone dates.

Dealers to Stock R-452A for SLXi-DRC ASAP

All dealers, especially dealerships installing SLXi-DRC units or with locations near rail yards, should start stocking R-452A as soon as possible. With over 1,000 SLXi-DRC units in the field, there will be instances that require the use of R-452A refrigerant for the SLXi-DRC.

TriPac Envidia Fleet Demo Program

This program will assist you in placing TriPac Envidia units into customer fleets, enabling us to demonstrate the benefits of the TriPac Envidia system in the customer’s application.

Free Posters for Your Dealership!

Does your lobby or driver's lounge need a refresh? We are proud to share 4 brand new posters now available for you to order via ReqDirect for FREE! Take advantage of this offer today to showcase the latest and greatest from Thermo King. Envidia Introduction Poster (TK#56623) Envidia Driver Comfort Poster (TK# 56624) Precedent Connected Solutions Poster (TK# 56525) Thermo King Commitment to Excellence Poster (TK# 56626)

Dealer Portal User Guide

Updates to the dealer portal have been implemented in September and October. The user guide has been updated to reflect these changes.

WEEKLY UPDATE

CUSTOMER SERVICE
FedEx Parcel Update
- Since the change to FedEx for our preferred parcel carrier last October, we have had some common questions that we would like to provide you with additional information.

EDUCATION CENTER
Dealership Continuous Improvement Workshop
- We captured the ideas and practices Thermo King dealers shared with each other during the Continuous Improvement Workshop at the October 2018 Service Conference. Challenge yourself to investigate practices that may make the difference you’re looking for - to improve the customer experience.

Service TAP Onboarding - Introduce dealership employees to Service TAP, the Thermo King certified technician diagnostic tool, with the new 15 minute Service TAP Onboarding module in TKU! The Service TAP Onboarding module is an easy way for employees to get an overview of how to use the tool – with its Time, Accuracy, and Portability advantages. Look for it in the TRECS Service & Parts Managers & CERTI-TECH Certified Continuing Ed Learning Paths.

Warranty Onboarding - Introduce new employees to the Thermo King Warranty program, with the new 10 minute Warranty Onboarding module in TKU! The Warranty Onboarding module is an easy way for employees to get an overview of the main elements of the warranty program. Look for it in the TRECS Service & Parts Managers & CERTI-TECH Certified Continuing Ed Learning Paths.

PRODUCT
PRB9087 TrailerTrak and TempuTrak Program Update
- In efforts to streamline dealers ordering process, the TrailerTrak and TempuTrak kits are now visible and orderable via the Dealer Portal. Effective immediately, orders will now follow the standard Aftermarket part ordering process. If needed, orders in process will be converted to this new process.

PRB9088 Exide Battery Refresh Launch - As previously communicated in PRB9081, changes are being made to our vendor direct Exide ReliaMax product offering.  These changes are being rolled out in two phases and are intended to improve battery on-time delivery, availability, and lead times.   With phase one complete, the program has successfully helped fill supply gaps for many dealers around the country.

SERVICE
SB736-1 ThermoLite Solar Panel Adhesive Mounting - Smooth glossy fiberglass surfaces must be roughened up with a Scotch-Brite™ pad or steel wool to remove mold release residue and then thoroughly cleaned prior to installing a solar panel. Failure to properly prepare the fiberglass surface will result in poor adhesive strength of the solar panel.

SB738 Evaporator Fan Fuse Replacement on TDD Units - Due to high ambient conditions and fuse location, the evaporator fan fuses may show signs of heat damage without the filament opening the circuit. The cooler operating 40A fuse should be used in the EM1, EM2, EM3, and EM4 circuits instead of a 30A fuse when replacing fuses.

SVC
The following SVC bulletins have been released:

BUL951 K.L. Harring Transportation of Bethel, PA
BUL956  Elberta Logistics International of Donalsonville, GA
BUL957 Central Truck Leasing (Central Illinois Produce) of Normal, IL
BUL958 Drake Farms Trucking, Inc, San Luis Obispo, CA


TECHNICAL PUBLICATIONS
Literature Published This WeekClick here to see recently published technical manuals.