HIGHLIGHTS

TriPac® Install Challenge has Officially Begun!

The aim of TriPac Install Challenge is to spread APU installation quality, efficiency and consistency learnings throughout the dealer body, making a better customer experience from day one. For every submission, your location will earn an entry into a drawing. 3 lucky locations will win a gift card for the Thermo King promotional store, so you can recognize your high quality install teams, furthering their engagement and performance. Submissions for the first phase of the Challenge will be accepted now through March 15, 2018. Click Here to access the submission form. Please see the Official Program Rules here. Watch the kickoff video to learn all about this exciting challenge!

National Technology Day

Please follow us on LinkedIn and join in on the social media fun while promoting the brand! Share this post with your network, it is a great way for you to interact with your customers and industry peers. Like and share now!

New TriPac Envidia Video

Take a look at the first video for the new TriPac Envidia all-electric APU. The new video highlights the benefits that make TriPac Envidia the right choice in all-electric APUs, including the longest runtime in the industry. This is a great video to share with your customers on social media!

Dealer Portal User Guide Has Been Updated:

Updates to the dealer portal have been implemented in September and October. The user guide has been updated to reflect these changes.

Great Results with ThermoLite™ Solar. Warranty is Extended!

Thermo King is so confident in our ThermoLite™ products, we’re extending the warranty to 5 years! This industry-leading warranty reflects the belief that ThermoLite is the premier solar product in the transport market. With the 5 year warranty, ThermoLite has a winning combination with the best warranty in the industry paired with the best product design and best dealer network for sales and installation.

Customer Spotlight: The Sky’s the Limit for Commercial Trailer Leasing

Family owned and run since 1964, Thermo King customer Commercial Trailer Leasing, Inc. (CTL) has embraced change, growth and new opportunities from its beginning. The company, which was founded by Joseph and Stephen Eisen, started out as a dry freight/flatbed local trailer lessor company servicing the New York and New Jersey area. Today, CTL is a full service trailer leasing company that has grown its fleet to more than 15,000 units, including refrigerated trailers and specialty equipment, and services a much broader and diverse customer base that extends throughout the United States and Puerto Rico.

WEEKLY UPDATE

CAMPAIGN
CB667-3 T-Series Radiator Coil Extended Warranty - Update:  Extended warranty program extended to 12/31/2018.  In response to some customers experiencing higher than usual radiator leaks on self-powered truck units, Thermo King is announcing a program to extend the warranty on these radiators from the current three years to four without restriction on hours of use.

SERVICE
SB706 TK BlueBox 3rd Party NEW Installation Procedures - Installation of 3rd Party connections to the TK BlueBox must be performed following the guidelines listed in this bulletin.

TECHNICAL PUBLICATIONS
Literature Published This WeekClick here to see recently published technical manuals.
The Trailer PDI and Commissioning Forms are being updated and expected to be ready by mid-end of March. As a reminder, updated unit check lists are available at the end of Precedent installation manuals which provide instructions on what to do before, during and releasing the unit for the process to be completed.

VP Truck, TriPac Envidia and Bus Forms have been updated and are located on Info Central under Warranty/Forms as well as are on the Publications Ordering Tool (ReqDirect). Once the Trailer forms are completed, we’ll move on to SP Truck!

WARRANTY
WB497 Warranty Training Modules - In the spirit of continuous improvement, we have developed a series of warranty training modules to help with onboarding new employees and clarifying tasks for existing warranty administrators.
WB496 Peugeot Discontinued Engine Part Replacement
- Any TRU Peugeot engine that is authorized for replacement on the S-600M or S-600DE is not required for return; the part must be destroyed locally and retained by the dealer for a minimum of 30 days beyond the date the claim was filed.